Utility Services and Billing

We would like to welcome you as a customer of the Wagoner Public Works Authority and acquaint you with the policies and procedures of the authority.  Our office is located at 100 S. Gertrude Avenue and is open 8:30 a.m. to 4:30 p.m. Monday through Friday.  Our phone number is 918-485-4586 and fax number is 918-485-9483.

The Wagoner Public Works Authority was created in the late 1970s to operate the utility branch of the City of Wagoner. The Public Works Department is responsible for maintaining public infrastructure. Our mission is to maintain and improve our city's assets with dependable, professional and willing employees who are committed to excellence in customer service and satisfaction.

The City of Wagoner Public Works Authority meets monthly to oversee the Public Works Department. The Council members make up the Board of Trustees, and the Mayor acts as Chairman of the authority.

City Superintendent & Wagoner Public Works Director
Dwayne Elam
WPWA Building
100 S. Gertrude St.
Tel:  918-485-4586, Ext. 237
Fax: 918-485-9483
Email Director Elam

Utility Billing

All utility customers are required to fill out a service application to begin new service.  Application must be filled out in person at the utility office.  A lease agreement or property deed are required.  Photo ID for all adults on the lease/deed must be presented. A utility deposit must be paid in full at the time service is established.  The deposit will be an average of two months utility bills for the address where service is requested.  This deposit will remain on the account until the account is closed.

Applications received by 3:00 p.m. will have utility service established the same day, and applications received after 3:00 p.m. will receive service the following business day.  Customers will receive a New Customer Notice containing information on billing, payment options and other applicable fees.  Customers may also sign up for our Rapid Cast Alert Notification System at this time.

Utility bills are mailed monthly and you should receive your bill approximately two weeks before your due date.  Billing is done in four cycles and the due date is determined by the billing cycle.  For this reason, due dates cannot be changed.  Failure to pay your bill by the due date will result in a 10% late fee being assessed on the account.  A disconnect notice will be mailed which will contain the date for disconnection.  If service is disconnected for non-payment a $50.00 fee will be added to the account.  Additional fees and deposits may be required if there are multiple disconnections on the account.  Payment for disconnected accounts must be paid by cash or money order.  Payment can also be made after business hours at the Wagoner Police Department located at 105 S. Casaver Avenue.  Additional fees will be required for after hours service and the total amount due can be obtained by calling the Police Department at 918-485-9564.

Payment Options for Utility Bills

Bills may be paid in person at the Wagoner Public Works Authority office during regular business hours.  There is a night depository located in the drive thru at the WPWA office.  You may pay online.  There is a $1.25 charge for online payments.  Payments for accounts in disconnect status or for returned checks may not be paid online. 

Customers may sign up for Automatic Bank Draft for their utility account.  You may access this form in the Utility Forms section of this page.  This form must be filled out and returned along with a voided check to the WPWA office.