All utility customers are required to fill out a service application to begin new service. Application must be filled out in person at the utility office. A lease agreement or property deed are required. Photo ID for all adults on the lease/deed must be presented. A utility deposit must be paid in full at the time service is established. The deposit will be an average of two months utility bills for the address where service is requested. This deposit will remain on the account until the account is closed.
Applications received by 3:00 p.m. will have utility service established the same day, and applications received after 3:00 p.m. will receive service the following business day. Customers will receive a New Customer Notice containing information on billing, payment options and other applicable fees.
Utility bills are mailed monthly and you should receive your bill approximately two weeks before your due date. Billing is done in four cycles and the due date is determined by the billing cycle. For this reason, due dates cannot be changed. Failure to pay your bill by the due date will result in a 10% late fee being assessed on the account. A disconnect notice will be mailed which will contain the date for disconnection. If service is disconnected for non-payment a $50.00 fee will be added to the account. Additional fees and deposits may be required if there are multiple disconnections on the account. Payment for disconnected accounts must be paid by cash or money order. Payment can also be made after business hours at the Wagoner Police Department located at 105 S. Casaver Avenue. Additional fees will be required for after hours service and the total amount due can be obtained by calling the Police Department at